Operations Leadership + AI Engineering
OZ3 AUTOMATION
Operations & AI Systems Architect
PROFESSIONAL SUMMARY
Operations & AI Systems Architect with 15+ years of progressive operations leadership combined with full-stack engineering expertise. Proven track record leading teams of 200+ associates, managing multi-million dollar P&L, and driving year-over-year revenue growth at Fortune 500 scale. Uniquely positioned at the intersection of operational excellence and technical innovation — building AI-powered automation platforms, voice agent systems, and enterprise dashboards that transform business operations. Creator of OZ3 Ecosystem (55-service platform), OpenClaw (70+ automation skills), and production AI systems deployed across healthcare, manufacturing, gaming, and e-commerce. B.S. in Management Information Systems from Chicago State University.
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
Founder & AI Systems Architect
2023 — PresentOZ3 AUTOMATION — Homer Glen, IL (Remote)
- ▶ Architected and deployed OZ3 Ecosystem Hub — a 55-service orchestration platform managing dashboards, voice agents, and automation workflows across 20+ concurrent services
- ▶ Built OpenClaw, a Docker-based agent platform with 70+ automation skills spanning browser automation, AI receptionist, print-on-demand pipeline, and multi-channel messaging (WhatsApp, Telegram, SMS, Discord)
- ▶ Developed 8+ production voice AI agents using ElevenLabs, Claude API, GPT-4o, and Gemini — handling real-time customer service, ordering, and operations across WhatsApp, web, and telephony channels
- ▶ Created Cancer Check Labs (cancercheck.flowforward.cc) — MCED blood test marketplace with 10K+ NPI provider database, patient portal, and AI health assistant deployed on Cloudflare Workers
- ▶ Built and deployed 18+ SaaS products (Next.js/React/TypeScript) including inventory forecaster, contract reviewer, invoice scanner, proposal generator, and content repurposer
- ▶ Engineered ATS Resume Tailoring Engine — automated system that analyzes job descriptions, extracts keywords, and generates role-specific DOCX resumes with 100 tailored variants deployed to Cloudflare Pages
- ▶ Designed and deployed 13+ MCP (Model Context Protocol) servers for Claude Code integration including design system, knowledge base, proposal engine, video intelligence, and corrosion AI
- ▶ Managed cloud infrastructure across Google Cloud (Cloud Run, Firebase, BigQuery), Cloudflare (Workers, Pages, D1, KV), and Azure (GPT-4o, DALL-E 3) with 8+ production deployments
KEY TECHNOLOGIES
Operations Manager
December 2015 — PresentBEST BUY — Chicago, IL
- ▶ Direct end-to-end store operations across all departments, driving consistent year-over-year revenue growth and operational excellence
- ▶ Lead, coach, and develop a team of 200+ associates including key holders, supervisors, and department leads through structured performance management
- ▶ Manage full P&L responsibility including monthly, quarterly, and yearly financial oversight with focus on controllable expenses and loss prevention
- ▶ Develop and implement standard operating procedures (SOPs) across visual merchandising, safety, product protection, and operational workflows
- ▶ Build diverse talent pipelines through strategic recruitment initiatives, managing end-to-end hiring using Kenexa ATS platform
- ▶ Analyze operational data and performance metrics to identify improvement opportunities and drive data-driven decision making
- ▶ Lead change management efforts during organizational transitions, technology rollouts, and process redesigns
NOTABLE ACCOMPLISHMENTS
Earned Top Performer District Award (FY 2019) | Achieved Top Performing Store & Financing Award (H1 FY 2019) | Produced consistent YoY revenue growth
Case Manager | Housing Case Manager
November 2014 — December 2015CATHOLIC CHARITIES — Chicago, IL
- ▶ Managed caseload of housing clients, providing comprehensive support services and cross-agency resource coordination
- ▶ Conducted intake assessments, developed individualized service plans, and tracked client progress toward measurable outcomes
- ▶ Collaborated with community partners and social service agencies to build referral networks and connect clients with essential resources
Multi-Channel Supervisor
May 2007 — November 2014BEST BUY — Chicago, IL
- ▶ Supervised a team of 30+ associates as key holder responsible for daily store opening and closing operations
- ▶ Developed customer specialists and multi-channel sales associates through targeted coaching and training programs
- ▶ Created weekly and monthly business plans aligned with customer centricity, revenue objectives, and growth targets
- ▶ Managed end-to-end hiring and interviewing for leadership positions
- ▶ Executed monthly departmental audits, daily cash management, and financial reporting ensuring accuracy and compliance
TECHNICAL PORTFOLIO — LIVE DEPLOYMENTS
OZ3 Ecosystem Hub
55 Services | Port 3333
Central orchestration platform managing 20+ dashboards, voice agents, and automation workflows. Express gateway with voice routing, SSE events, and multi-model AI integration.
Cancer Check Labs
cancercheck.flowforward.cc
MCED blood test marketplace detecting 200+ cancer types at Stage 0. Cloudflare Worker with 10K+ NPI provider database, patient portal, and AI health assistant.
Driive PDR + Auto
driive.flowforward.cc
Paintless dent repair marketing platform with scrollytelling landing page, quote calculator, 20 geo-targeted location pages, and 12 ad creatives. 300% increase in quote inquiries.
Dunkin Operations Dashboard
React + Express + SQLite
Real-time operations command center with camera-based inventory scanning, P&L views, voice agent integration (ElevenLabs + WhatsApp), and ExcelJS reporting. 40% reduction in inventory errors.
OpenClaw Agent Platform
Docker + TypeScript + 70+ Skills
Custom Docker-based agent platform with Playwright browser automation, multi-channel messaging (WhatsApp, Telegram, Discord, SMS), and 70+ automation skills for RPA and AI tasks.
ATS Resume Engine
angela-bennett.pages.dev
Automated resume tailoring system: ATS keyword extraction, skill-to-job matching, 100 role-specific DOCX/HTML variants with Cloudflare Pages deployment and OpsCore scoring engines.
TECHNICAL PROFICIENCIES
Languages & Frameworks
JavaScript (ES6+), TypeScript, Python 3.12+, Lua | React 18, Next.js 16, Vue/Vite, Express 5, FastAPI, Hono
AI & Machine Learning
Claude API (Anthropic SDK), GPT-4o (OpenAI), Gemini (Google), ElevenLabs Voice AI, YOLOv8 (Ultralytics), ComfyUI, OpenRouter
Cloud & Infrastructure
Google Cloud (Cloud Run, Firebase, BigQuery, Firestore), Cloudflare (Workers, Pages, D1, KV), Azure (OpenAI, DALL-E 3), Docker, GitHub Actions
Data & Visualization
SQLite, Supabase (PostgreSQL), BigQuery, Recharts, Chart.js, ExcelJS, PDF.js, ETL pipelines
Messaging & Voice
Twilio (SMS/WhatsApp/Voice), ElevenLabs ConvAI, WebSocket, SSE, Nodemailer, SendGrid, Telegram Bot API
Operations Systems
Kenexa ATS, HRIS, POS Systems, CRM, Microsoft Office Suite, P&L Analysis, SOP Development, Workforce Scheduling, Audit Compliance, Vendor Management
EDUCATION
Bachelor of Science, Management Information Systems
Chicago State University — Chicago, IL
Who's Who Among American Colleges and Universities | Delta Mu Delta — National Honor Society in Business Administration